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I accepted a no risk trial membership in stamps.com which offered to give me $5.00 in stamps. I also purchased another $10.00 in stamps from them.

When I tried to print the stamps, they were not centered on the forms and therefore could not be used. I called stamps.com to cancel my membership and get a refund. They sent forms for me to fill out in order to get a refund and told me that I had to keep my membership open until the refund was complete. It took many phone calls over a 2 month period before I finally got the refund.

Then 4 months later they sent me a bill for $71.80 claiming that I had never canceled my membership.

After I filed a complaint with the Postmaster General of the United States, they finally canceled my membership and stipped trying to charge me.

Location: Memphis, Tennessee

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Guest

Nice comments . Coincidentally , you want a DA 31 , my colleague used a sample document here : >

Guest

If you want a REFUND, after calling in select OPTION 4 on your phone. You can press the four as soon as the automated system says "for accounts press 1".

This will get you to a person who can refund you your fees.

You can CANCEL ONLINE in many cases by going through "My Account" or "Manage Account" when logged in. You might have to do it through "change of service" link after clicking manage account.

You can cancel via email as well. Just write a very strongly worded one threatening to report them to the attorney general or better business bureau. They might make you verify a security question and your physical address in a follow up email.

If you have to call in and select the regular cancellation option, tell the agent "I just cancelled through your automated system, and it said I might be billed again.

I don't want to pay another fee." The agent will cancel your account and waive your fee. At most you'll have to appeal to their good nature to waive the fee or ask for a supervisor.

Feel free to add my comments to the main article if you wish.

Guest

So I had received the trial offer for stamps.com in the mail and decided to give it a try. I set up my account thinking that I would be using it since it was the time of year in which I usually have to send a lot of mail.

I never used the service but kept it until the last day of the trial offer period in case I needed. Once the day to cancel came, I went online to cancel my account, but unfortunately nowhere was it made immediately apparent that in order to cancel your account, which was created online, could only be cancelled by phone. As it was 9:30pm on a Friday when I had attempted to close my trial account, their offices were closed and were not open until Monday. Again, nowhere in the trial offer I received in the mail did it state I had to cancel my account before a specific time, in fact it said cancel ANY time, so I assumed that the time of day did not matter.

So I was charged the 15.99 despite the fact that I had every intention to close my account before my trial period ended.

In addition, I was charged 1.55 for the Saturday and Sunday that I had the account even though there was no way for me to close the account until Monday. I was already upset with the 15.99 charge that I felt was wrongfully charged, but it was further worsened by fact that an additional 1.55 was added all because they do not feel like offering a method to cancel your account online and not being opened on weekends.

Guest

I just discovered these shifty charges. What a ripoff.

Doretha Bki

I signed up for Stamps.com

They offered me some free postage and also a digital scale,

I had a recurring monthly charge.

I never received my scale or anything else for that matter.

I could not cancel the monthly charge because of some strange rules with my bank. Ultimately I canceled my credit card.

I spoke to stamps.com many many times and was promised the scale was on the way..

I explained I could not use Stamps because I could not weigh what I was sending.

I paid them for many many months without ever using the service.

After canceling my card I was contacted by stamps.com and explained it all AGAIN.

They Said. "If we send you a scale now will you continue"? I asked about the $100 I had already paid them and they told me tough luck.

This does not to me seem like a customer oriented company.

Guest

After I wrote my comment yesterday, I filed an online complaint with the Better Business Bureau (http://www.bbb.org). I would encourage others who have been ripped off by Stamps.com to do the same.

Guest

About a year ago, I signed up for a Stamps.com account, purchasing $10 worth of postage and receiving $5 "free." Nowhere in the sign-up process was a monthly membership mentioned; nor would I have agreed to one if it had been. Shame on me, but a year on I have just discovered that since signing up last year my credit card been charged $15.99 per month by Stamps.com.

I spoke with a manager in their customer support group today who insisted that I had agreed to the charges when I registered with their site. She even "resent" an email that had supposedly been sent to me last year outlining the membership details; I never received that email. I did, however, receive three welcome emails from Stamps.com last year, NONE of which talk about a trial period or ongoing charges. After arguing back and forth the better part of 30 minutes, the manager finally offered a 90-day refund and, at my request, closed my account.

I think they are pulling some kind of scam. Of course I'm angry with myself that I didn't catch it sooner.

But there's a lesson here - as consumers, particularly in an online environment, we need to (a) be aware of what we are signing up for and (b) keep good records of all transactions in case disputes such as these arise. You can be sure that I'll be keeping a careful eye out going forward to make sure Stamps.com doesn't take any more of my money.

Guest

Almost 3 years ago I was checking out Stamps.com and somehow ended up with a recurring fee of $15.99 per month. I did not realize I was being charged $15.99 every month and have given Stamps.com $543.66 for absolutely nothing.

I never once used the service. I called them and they are only willing to refund me $147, but then charged my credit card $10.85 for a partial month fee for March. I'm not sure what to do next.

Any advice? :(

Guest
reply icon Replying to comment of Guest-627625

get a lawyer and send their legal department a letter. Only way to scare them is legal action.

Guest
reply icon Replying to comment of Guest-627625

I called my bank and after 5 months. My bank could talk to stamps.com in 3 seconds.

They canceled the services and refund the last months charge. Then my bank refund the other 2 months charge. I guess i was lucky because stamps made up a day that I agreed(which i never heard of ) with the monthly plan.

But i actually have their welcome email which is the day after that!

That was ridiculous that they made up a fake email and claim they sent to me! I never and could not get that email the day before I signed up stamps.com!

My suggestion is call your bank and tell them your never receive any receipt from stamps.com and you never agree with the monthly payment.

Guest

In January I tried the "Free Trial Period" to ship a few First Class Items. I decided I didn't need the service, so, about a week later I requested that they close my account.

They talked me into the "Free Basic Shipper Plan", and I agreed. On 2/2 I saw a pending $15.99 charge on my credit card statement. I called them and requested that they credit the $15.99, and they agreed. I also requested after reading the postings on this site that they close my account.

I requested that they send me emails confiming this, and they agreed, but all I received aws an email stating that my fees were waived for one month. on 2/5 the charge went through, but as of 2/6, I haven't received a refund/credit for the $15.99. I called back, explained the situation, and they forwarded an email that I never got stating that an instant refund of $15.99 was granted. I asked that they send me an email stating that my account was closed, and the rep tried to send it twice, but it never got to me.

I suggested the rep go to stamps.com scam and read the postings. She couldn't figure out why the emaail didn't go through, so she transferred me to a supervisor. After waiting about 5 minutes, Victor answered. I started to explain my situation and we were disconnected.

I called USPS in my area, and asked if I could file aa complaint with USPS. They didn't know. This is more than money to me. The people who run stamps.com are breaking the law.

I could dispute the charge on my credit card, call the attorney general in my state and their state, the BBB, the police, etc.

What has worked for you guys?

Guest

I am a former employee of stamps.com, I took cancellation calls and I quit, the things they had us do over the phone were sneaky and wrong, they trained us "tricks" to get customers to continue service without them even knowing it and no matter how much a customer wanted to cancel, we were trained to keep offering "incentives" which also ultimately ended up screwing the customer. Horrible business, would never recommend it to anyone, and this is coming from someone who worked for the company.

steve I Cuq

I am ready to start a class action lawsuit.

Stamps just lost a class action in 2009. Apparently they havent learned a lesson.

They scammed me out of 4 months of monthly recurring fees. I knew nothing and did not authorize them to charge me those fees. This has been an ongoing complaint for 10 years. Its about time some of us do something about this.

Guest

I am so annoyed with them that I do not even want to waste another minute talking about them here but I feel I owe it to others to report my experience.

I fell for some sort of promotional deal - actually I wanted a scale and that was the offer: a scale and an account for printing postage. I do very minor off and on internet sales and am gearing up, so the scale appealed.

I never got a scale, I never got a welcome email, I never got anything. I assumed my sign-up failed. Until I happened to see that $15.95 monthly charge on my statement yesterday. I barely remembered even trying the promotion. I searched my email -- nothing from them, not one email, ever - not even the Welcome.

Here is where they get sneaky: when going to Stamps.com logon, one is asked for both a Username and a Password. I tried my email address as username - nope. There is an option for Password recovery, but not for Username recovery. In their HELP, there is a topic titled "Lost Username/ Lost Password"... but it only explains how to recover Password.

In order to do anything, one must know their username. I got lucky... I finally hit on the right combo but can imagine many others are not as fortunate.

Once there, the only thing I can do is to select a MORE costly plan. Just what that $15.95 is supposed to be doing for me is not detailed anywhere - but not one cent of it is postage in the bank. My balance for printing postage available is ZERO, I have no scale, I have no idea how long I have been paying it, and although there is an entire Reports menu, not one of them tells me that.

Man.

I tried to delete my card info: it will not let me. I delete it, it is filled right back in.

I sent an email saying I want my scale and I want to know what I get for my money. Dumb as it is, I still want that scale, and feel like I have paid for it. I suspect that when they answer (if they do) it will never make sense for me to do anything but cancel and forget about it and just consider it a pure scam. I hope it's as easy as that.

Eric N Bfv

Hi P.S.D.,

Thanks for making the comment about Stamps.com and we’re very sorry to hear about this billing issue you encountered.

From your comment, it sounds like a Stamps.com account was somehow created with your personal information but without your knowledge. Stamps.com takes fraud very seriously and will investigate this issue immediately. Can you please email your name and phone number to social (at) stamps.com?

If our investigation determines your account was created without your knowledge, we will refund all charges.

Please contact us ASAP so we can start our investigation.

Sincerely,

Divya

Stamps.com

Guest

I can go a step further here than most. Until last month, I had NEVER heard of Stamps.com.

The company came to my attention when my husband asked me about a Stamps.com charge to our credit card for around $100. We immediately called the company who informed us that we've been signed up for almost two years now and $15.95 has been coming out of our account ever since then. I realize we should watch our credit card statements more carefully but to be honest, we charge a lot every month and skim the bill for anything over $100 sometimes missing the little stuff. Stamps.com said they will gladly cancel our account, ok, we shall see.

In the meantime, I filed a fraud claim with my Wells Fargo Visa company. They just got back to me with a letter saying that because the charges were "consistent" every month, no fraud appears to have taken place. Over the course of two years, Stamps.com has collected roughly $350 from me that I am still fighting to get back. Apparently, the are somehow linked to USPS, go figure, our gov't fraudulent, no???

It couldn't be. In the meantime, it sounds as though this company is going to get away with my money and continue to rip other people off. The problem is that Stamps.com DOES offer REAL services so they appear to be completely legit at first glance. How disappointing the whole thing is.

Most importantly, my bank can't even protect me from fraud like this.

I will continue to be a thorn in Stamps.com side just to make me happy. I'm thinking of a nice loud foghorn and calling their 800 number from every pay phone I pass.

Guest

Stamps.com is a scam!

I NEVER bought a thing from them. Similarly to others, I googled "stamps" and ended up in their webpage. Filled up the form, without reading carefully the small print, but did NOT order ANYTHING.

One month was automatically taken off my credit card ($15.99). Then I called to close the account and was promised that no more charges would happen.

Then started getting letters saying that I owed them another $15.99. I PAID ANOTHER month, just to be rid of this scam.

Yesterday I got another letter, after sending my check, threatening with LEGAL ACTION! Really??!!

I paid $32, never bought anything, and I am now being threatened for what??? Outrageous

STAMPS.COM is a BIG SCAM!

Guest

just wait until you try to cancel your account,they do everything they can to get you to agree to continue service and when you finally get through to them that you aren't interested and just want to cancel,you will find a charge on your credit or bank account.Horrible business practices, stay away!

Guest

Stamps.com is a complete waste of money; I had the same experience, signed up for a trial but never used it, yet was charged $15.99 a month. When I tried to cancel their phone rep was extremely slow and tried to convince me to stay on and went on and on and never would confirm the cancellation.

THEY SUCK!

I asked her to email me confirmation of cancellation. IF they charge me again I'm going to report the fraud to USPOSTMASTER GENERAL.

Guest

I always purchase insurance with stamps.com. Recently I filed a claim for a gift that arrived broken.

Package was insured for $150, but only one item broke so I filed a claim for $50. The item was purchased at a luxury Vegas hotel and I no longer had the receipt.

What makes me irritated is that instead of asking me for a receipt, they just ignored the claim. When I called, they asked me to look on eBay for similar pricing.

I'm sorry, but you are not going to pay on eBay what you would pay at a luxury hotel. And I would have replaced, but couldn't find item anywhere.

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